Privacy Policy

Last updated: March 7, 2026

Introduction

At Vicket, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform. By using Vicket, you consent to the practices described in this policy.

Information We Collect

We collect the following categories of information:

• Account information: name, email address, and password when you register.
• Support data: tickets, messages, attachments, and customer email addresses submitted through the platform.
• Usage data: pages visited, features used, actions taken, and timestamps.
• Device data: browser type, operating system, IP address, and general location (country-level).

How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service.
• Send transactional emails such as ticket notifications and account alerts.
• Analyze usage patterns to improve performance and user experience.
• Detect and prevent fraud, abuse, and security incidents.

Information Sharing

We do not sell, rent, or trade your personal information. We may share data with third-party service providers (such as Stripe for payment processing and email delivery services) strictly to operate the Service. These providers are contractually bound to protect your data and use it only for the purposes we specify.

Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, your data is permanently removed within 30 days, except where retention is required by law. Support tickets and associated data belonging to your organization are deleted along with the organization.

Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, role-based access control, and regular security reviews. While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access or disclosure.

Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Data portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain types of processing, including direct marketing.

Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies. For more details, see our Cookie Policy.

Children's Privacy

Vicket is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. The "Last updated" date at the top reflects the most recent revision.

Contact Us

For privacy-related inquiries or to exercise your rights, contact us at contact@vicket.app.