Vicket vs Kayako: Modern Support Without Legacy Baggage
Kayako has been around for decades but its pricing is opaque, white-label is limited, and multi-tenant is non-existent. Vicket is the modern alternative.
Start Free with VicketWhy teams switch from Kayako to Vicket
Kayako pioneered helpdesk software but hasn't kept pace with SaaS-native needs. Teams looking for white-label, multi-tenant, and transparent pricing are moving to Vicket.
Transparent pricing
Kayako doesn't publish pricing — you have to request a quote. Vicket's pricing is public and flat: free, 19.99€/mo, 49.99€/mo, or 149.99€/mo.
White-label on every plan
Kayako customization is limited and enterprise-gated. Vicket is fully white-label on every plan, including free.
Multi-tenant architecture
Kayako was built for single-company support. Vicket provides true tenant isolation for agencies and multi-brand SaaS.
Modern embeddable SDK
Embed a full branded support portal in your product. Kayako's widget is dated and offers limited customization.
Feature Comparison
| Feature | Vicket | Kayako |
|---|---|---|
| Full white-label (no branding) | Enterprise only | |
| Ticket management | ||
| Workflow automation | ||
| Knowledge base | ||
| Embeddable support widget | Legacy widget | |
| Multi-tenant isolation | ||
| REST API | ||
| Free plan available |
Pricing Comparison
Kayako does not publish pricing publicly — expect enterprise-level quotes. Vicket starts free with full white-label, Growth at 19.99€/month (5 agents), Business at 49.99€/month (15 agents).
Ready to switch?
Try Vicket free for 14 days. No credit card required. Full white-label from day one.
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