Vicket vs Tidio: Full Support Platform, Not Just Chat
Tidio is popular for chat and chatbots, but white-label is limited to higher plans and there's no multi-tenant support. Vicket is the complete alternative.
Start Free with VicketWhy teams switch from Tidio to Vicket
Tidio is a good entry point for chat and chatbots, but when you need structured ticketing, white-label branding, and multi-tenant isolation, you need a platform built for it.
White-label on every plan
Tidio only offers branding removal on its higher-tier plans. Vicket is fully white-label on every plan, including free.
Structured ticket management
Tidio's ticketing is basic and chat-driven. Vicket provides a full ticketing system with statuses, priorities, assignments, and workflows.
Multi-tenant architecture
Manage isolated support environments for multiple brands or clients. Tidio has no multi-tenant capabilities.
No per-operator pricing
Tidio charges $29/mo per operator. Vicket uses flat plans add agents without watching per-seat costs grow.
Feature Comparison
| Feature | Vicket | Tidio |
|---|---|---|
| Full white-label (no branding) | Higher plans only | |
| Ticket management | Basic | |
| Workflow automation | Chatbot flows only | |
| Knowledge base | ||
| Embeddable support widget | Chat widget only | |
| Multi-tenant isolation | ||
| REST API | Limited | |
| Free plan available |
Pricing Comparison
Tidio's free plan includes branding. Paid plans start at $29/mo per operator. Vicket starts free with full white-label, Growth at 19.99€/month (5 agents), Business at 49.99€/month (15 agents).
Ready to switch?
Try Vicket free for 14 days. No credit card required. Full white-label from day one.
Start Free Trial