Vicket vs Gorgias: SaaS Support, Not E-Commerce
Gorgias is built for Shopify stores with per-ticket pricing. Vicket is built for SaaS and agencies with flat pricing, white-label, and multi-tenant isolation.
Start Free with VicketWhy SaaS teams choose Vicket over Gorgias
Gorgias is excellent for e-commerce support workflows, but it's not designed for SaaS products. Vicket is purpose-built for embedding branded support into your application.
Built for SaaS, not Shopify
Gorgias is deeply tied to Shopify and e-commerce workflows. Vicket is built for SaaS products, platforms, and agencies.
Fully white-label
Gorgias shows its own branding on the support interface. Vicket is white-label on every plan your customers see only your brand.
Flat pricing, not per-ticket
Gorgias charges based on ticket volume (starting at $10/50 tickets). Vicket uses flat monthly plans with no ticket limits.
Multi-tenant architecture
Manage support for multiple products or clients in isolated environments. Gorgias is designed for single-store use.
Feature Comparison
| Feature | Vicket | Gorgias |
|---|---|---|
| Full white-label (no branding) | ||
| Ticket management | ||
| Workflow automation | ||
| Knowledge base | ||
| Embeddable support widget | ||
| Multi-tenant isolation | ||
| REST API | ||
| Free plan available |
Pricing Comparison
Gorgias starts at $10/month for 50 tickets and scales with volume. Vicket offers flat plans with no ticket limits: Free, Growth at 19.99€/month (5 agents), Business at 49.99€/month (15 agents).
Ready to switch?
Try Vicket free for 14 days. No credit card required. Full white-label from day one.
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