Websites

A website is the operational scope for support configuration in Vicket.

Each website has its own:

• Templates
• Statuses
• Priorities
• FAQ
• Articles
• API key for public support intake

Website settings

At minimum, a website stores:

• Name
• URL
• Email delivery mode

Email delivery mode can be:

• VICKET_HOSTED
• SELF_HOSTED (requires a delivery URL)

API key management

Each website has a dedicated API key used by public support pages.

You can:

• Retrieve the active key
• Refresh (rotate) the key

If you rotate a key, update all client apps using that website.

For production deployments, prefer a backend proxy/BFF between browser clients and Vicket public endpoints to reduce abuse risk and keep sensitive controls server-side.

Website tabs in dashboard

The website settings area includes:

• General
• Priorities
• Templates
• FAQ
• Statuses
• Articles

Treat each website as a separate support configuration domain.