Teams
Last updated February 28, 2026
Organize ownership by mapping users, websites, and templates to teams.
Teams define operational ownership for ticket handling.
Team composition
A team is configured with:
- Members
- Website access
- Template visibility
Important validation rule
When assigning templates to a team, each template must belong to a website already linked to that team.
Why teams matter
Teams are used for:
- Ticket routing ownership
- Access to team-scoped work
- Operational separation across products or brands
Recommended setup
- Start with one team per functional support area
- Link only relevant websites
- Limit template visibility to reduce misrouting
- Keep at least one team admin per active team
Plan limits
Team count is controlled by your active plan.