Organizations and Access

Organization membership roles

Vicket supports organization-level roles:

• owner
• admin
• member

Permission model highlights

• Organization settings and billing actions are owner-only
• Invitations can be managed by owner and admin
• Workflow management requires owner/admin and eligible plan
• Website create/update is owner/admin, website delete is owner-only

Team-level permissions

Teams have their own member roles:

• admin
• member

Team admins (plus organization admin/owner) can manage team configuration.

Access behavior for ticket visibility

Ticket access is based on role and routing:

• Organization owner/admin can access all org tickets
• Team members access tickets assigned to their teams
• For unassigned tickets, template visibility rules apply

Organization lifecycle

• You can switch active organization from the dashboard
• Organization deletion is a protected owner action

Use separate organizations for strict tenant boundaries.