Troubleshooting

Support page loads but ticket cannot be submitted

Check:

1. Website API key is correct
2. At least one template exists for the website
3. Template required questions are properly answered

File upload issues

Check:

1. Client-side file constraints in your support UI
2. Organization storage usage versus plan quota
3. Correct multipart request forwarding in your app

Workflow menu is disabled

Check:

1. Your organization role is owner or admin
2. Your plan is growth or enterprise

Cannot open organization settings

Organization settings are owner-only.

Confirm the current member role in the active organization.

Article not visible publicly

Only PUBLISHED articles are visible in public support experiences.

Customer ticket link expired

Ticket links are time-bound for security.

If expired, request a fresh ticket access link through your support flow.